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This conference will focus on ways that social services professionals and social workers in long term care communities can be more effective in meeting the ever changing and complex needs of residents. Focusing on in-depth knowledge, both experienced and newer social services directors will leave with low investment, high-return strategies and resources to implement in their own communities.  Topics of discussion include discharge planning challenges, writing effective care plans, understanding POLST, advanced directives, etc.. and when to approach those conversations with residents and much more!