OHCA Member Satisfaction

As a membership-based organization, OHCA’s primary goal is to deliver services and programs that continuously create value and satisfaction for our members. The OHCA team takes this goal seriously.

We utilize member feedback from event and class evaluations, phone calls, and in-person engagement to evaluate our success of this goal and make changes to better serve members.

Like many of you, we also enlist a third party, Pinnacle Quality Insights, to administer formal member satisfaction surveys. Each month the Pinnacle team conducts short phone interviews with a cross section of OHCA members. A monthly report is compiled allowing us to benchmark member satisfaction levels in communication, responsiveness, education, regulatory and legislative work, and other areas. All staff review the Pinnacle reports and address individual member issues, and we also use the data to inform our broader improvement efforts.

OHCA encourages you to participate in our Pinnacle surveys if you receive a survey call. We greatly appreciate all members who take the time to answer these short calls with our partners at Pinnacle Quality Insights. Thank you for helping us to best serve you!